What are the responsibilities and job description for the FRONT OFFICE SUPERVISOR - FULL TIME position at Hyatt Centric Waikiki Beach?
Summary
It all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad for savvy travelers – a unique home base with everything they need and nothing they don’t. The Hyatt Centric name speaks to two things: it is both “in the middle of the action” and “in the know.” It’s about shopping and dining with locals, being in the heart of the action, having the inside-scoop on the best places to go and always feeling like a welcome visitor, not a tourist. The Hyatt Centric Waikiki Beach is in the heart of Waikiki immerse yourself in the welcoming spirit of aloha at the Hyatt Centric Waikiki blocks from azure blue waters of famous Waikiki Beach. Escape to one of the 230 rooms at our Waikiki boutique hotel where upscale modern design mixes with the serenity of island living.
Front Office Supervisor possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training and scheduling. Front Office Supervisor lead the Guest Service Agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. Front Office Supervisor are responsible for leading the front desk operation, which includes service recovery & handling guest concerns, colleague coaching, and being prepared to assist in the unlikely event of an emergency. Reporting directly to the Assistant Operations Manager. Our Front Office Supervisor are expected to take ownership over the front desk department and its overall performance.
The range of pay for this position is $25.58/HR - $31.89/HR.
This role will be eligible for the following benefits:
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Qualifications
Refined verbal and written communication skills.
Proficient knowledge of computer applications
Intermediate knowledge of Excel, Word, Opera and Reserve
Ability to stand for long periods of time.
Experience and a thorough understanding of Front Office operations.
A true desire to satisfy the needs of others in a fast-paced environment.
It all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad for savvy travelers – a unique home base with everything they need and nothing they don’t. The Hyatt Centric name speaks to two things: it is both “in the middle of the action” and “in the know.” It’s about shopping and dining with locals, being in the heart of the action, having the inside-scoop on the best places to go and always feeling like a welcome visitor, not a tourist. The Hyatt Centric Waikiki Beach is in the heart of Waikiki immerse yourself in the welcoming spirit of aloha at the Hyatt Centric Waikiki blocks from azure blue waters of famous Waikiki Beach. Escape to one of the 230 rooms at our Waikiki boutique hotel where upscale modern design mixes with the serenity of island living.
Front Office Supervisor possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training and scheduling. Front Office Supervisor lead the Guest Service Agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. Front Office Supervisor are responsible for leading the front desk operation, which includes service recovery & handling guest concerns, colleague coaching, and being prepared to assist in the unlikely event of an emergency. Reporting directly to the Assistant Operations Manager. Our Front Office Supervisor are expected to take ownership over the front desk department and its overall performance.
The range of pay for this position is $25.58/HR - $31.89/HR.
This role will be eligible for the following benefits:
- Medical, dental, vision and pension
- Free and discounted hotel night stays worldwide
- Employee Stock Purchase Plan
- Paid vacation, sick time, and holidays
- Free training courses through HARIETT
- And many other great benefits!
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Qualifications
Refined verbal and written communication skills.
Proficient knowledge of computer applications
Intermediate knowledge of Excel, Word, Opera and Reserve
Ability to stand for long periods of time.
Experience and a thorough understanding of Front Office operations.
A true desire to satisfy the needs of others in a fast-paced environment.
Salary : $26 - $32
