Event Planning Manager

Our Town Hospitality at Hyatt Centric is looking for a qualified candidate to join the team as the Event Planning Manager. The EPM is responsible for the planning and coordination of all group related activities. The Event Planning Manager will act as the primary liaison between the client and the staff of the property, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients leave happy. The ideal candidate is looking to grow in the hospitality industry.

QUALIFICATIONS:

High school diploma or equivalent.

Minimum Two Years Hotel, Catering/conference, Events Meeting Planning Experience.

Supervisory experience and human relations skills also necessary.

Strong organizational skills.

Proficient in computer skills and Microsoft Office Suite

Excellent communication skills.

Responsibilities

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action. Always remaining one step ahead of the client in anticipation of their needs. Guarantee that each client's expectations, requirements and request are being met prior to arrival and throughout their visit.
• Attain service scores related to client satisfaction score.
• Respond to client exit interviews and meeting planner evaluations as appropriate. Address all client concerns as they develop ensuring instant appeasement.
• Ensure all functions are checked prior to client's arrival guaranteeing all details are in agreement to client's requirements and hotel standards. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel
• Communicate with clients via telephone contact, written correspondence, and in person, our policies and procedures as they relate to the coordination of their events.
• Answer all incoming calls with proper greeting and telephone etiquette. Timely response to phone calls and messages, ensuring the messages are returned.
• Ensure that all necessary information is obtained from the client in a timely and accurate manner. Ensure all communication to other departments is produced accurately and on time. Communicate the following requirements to all of the appropriate departments according to the prescribed standard operating procedures:
• Rooming List, Room Pick Up
• Review Attrition
• Upsell hotel services and push revenues
• Meeting Room Set-Ups, Set by and Refresh times
• Food and Beverage Requirements
• Audio Visual Requirements
• Recreational Requirements
• Billing Information
• Transportation Requirements
• Any additional tasks/information as deemed necessary
• Maintain Client files, making sure they are kept organized and current with all information
• Ensure that the offices are kept organized and clean.
• Ensuring that all information is complete, accurate and distributed in a timely manner to all departments. Review distribution of in-house reports such as the Weekly Distribution, Daily Event Sheet, and Daily Change log to ensure consistency and completeness of information.
• Communicate effectively with Operational Departments to ensure that the standards are met and that contractual obligations (written and verbal) are fulfilled.
• Preside/attend weekly-designated meetings, such as Resume Review and EO.
• Communicate operational problems as they arise.
• Exemplify a positive attitude and lead by example. Foster and promote a cooperative working climate maximizing employee morale.
• To assist any department as is necessary due to business levels, which may require physical activity.
  
  

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of benefits plans to help you focus on improving and maintaining your health. Below is a highlight of the some of the benefits offered:

• Competitive Wages and Incentive Plan
• On Demand Payment
• Opportunities for Advancement
• Complimentary Meals
• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Vacation, Personal and Sick Days
• Eight (8) Paid Holidays
• OTH Hotels Resorts and Brand (if applicable) Hotels Discounts
• Life and AD&D Insurance Short Term and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Referral Bonus
  
  

The Hyatt Centric Arlington, Managed by OTH Hotels & Resorts is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, genetic information, pregnancy, or any other protected characteristics outlined by federal, state or local laws.

The policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship.

The Hyatt Centric Arlington makes hiring decisions based solely on qualification, merit, abilities and current business needs

Individual compensation packages are based on various factor unique to each candidate, including skill set, experience, qualification and location.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.