Housekeeper/Room Attendant

Organization- Hyatt Centric Nashville

Summary

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!

Job Overview: Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensures the confidentiality and security of all guest rooms.

Reports To: Director of Housekeeping

Key Relationships:



Internal: Director ofHousekeeping, Front Office Manager, Laundry Attendants, other Room Attendants, House person, Front Desk staff, and Maintenance.

External: Hotel guests/visitors.

Essential Job Functions:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of fire safety, rate cards and DND sign.Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Clean and replenish the coffee maker set.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Successful completion of the training process.
• Other essential room cleaning duties as operations change in the future.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.
  
  

Qualifications

Requirements are representative of minimum levels of knowledge, skills and /or abilities.To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
• Punctuality and regular/reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
  
  

Desirable:

• 1-2 year’s prior experience in cleaning hotel guest rooms.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• High School graduate or equivalent vocational training
  
  

Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
• Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.