What are the responsibilities and job description for the Front Office Agent position at Hyatt Hotels Corporation?
Job Title: Front Office Agent
Join our team at Grand Hyatt Kauai as a Front Office Agent, where you'll be the face of Hyatt and play a crucial role in creating exceptional guest experiences.
About the Role:
This highly visible position involves guest registration, communication of hotel services and promotions, processing payments, and responding to guest inquiries. As a Front Office Associate, you'll work in a fast-paced environment that demands exceptional performance.
Key Responsibilities:
- Process guest registrations and communicate hotel services and promotions.
- Respond to guest inquiries and resolve issues efficiently.
- Process forms of payment and maintain accurate records.
What We Offer:
We provide an excellent benefits package, including:
- Free room nights and discounted rates for friends and family.
- Comprehensive medical, prescription, dental, and vision insurance.
- Basic life insurance and paid time off for vacation, sick days, and personal days.
- Paid family bonding time and adoption assistance.
- Discounts at various retailers, including Apple, AT&T, Verizon, and Headspace.
Requirements:
- A genuine desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- The ability to multitask and prioritize tasks effectively.
- Able to stand for long periods of time and meet the physical demands of the role.
- Full availability is required.
Why Join Hyatt?
We offer a supportive work environment, career opportunities, and job enrichment programs. Our associates enjoy great rewards and benefits, making us an equal opportunity employer committed to diversity and inclusion.
