Learning Experience Designer (Remote Opportunity)

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Learning Experience Designer to join our Franchise & Owner Relations’ People & Learning team where you’ll join professionals who love to develop innovative learning offerings for Hyatt colleagues and franchisees. You’ll be instrumental in continuing to make Hyatt a leading hospitality company by creating best-in-class learning and development resources, including self-paced online courses; scripted, animated video tutorials; in-person and virtual instructor-led programs; as well as quick-start guides and other job aids/instructional materials. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedules
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
  
  

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

In this role, you will collaborate closely with cross-functional subject matter experts, internal team members, end users, and external agencies to develop learner-centered content based on best adult learning practices and inclusive practices. You will also support the measurement of training effectiveness through a variety of methods, including surveys, listening sessions, and knowledge assessments. The ideal candidate is an innovative, collaborative, analytical, problem-solving designer who is knowledgeable in design strategies for performance-based outcomes with experience working across multiple instructional delivery modalities to create high-quality learning experiences. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests. The following core responsibilities and tasks will require independent decision-making, collaboration with decision-makers, as well as application of established policies and procedures.

• Actively support efforts to enhance the customer experience through the development and delivery of digital instructional content and programs, with a focus on developing systems proficiency
• Rapidly and iteratively create engaging self-paced course content, such as eLearning courses, simulation exercises, on-the-job training, instructor-led courses (virtual and in-person), instructional guides, performance support tools, games, and learning assessments
• Consult/work with subject matter experts, trainers, and end users to develop materials that are effective and proven to drive performance
• Assimilate and organize content into meaningful training solutions delivered via various media and optimized for mobile app
• Ensure that materials are consistent with Hyatt learning standards and core values. Participate in the refinement of team standards and processes
• Work with Sr. Manager, Learning Programs to define the scope of learning deliverables: clarify objectives, timelines, and projected outcomes
• Conduct in-depth job-task analysis and/or needs assessment as directed to determine learning solutions and other performance enhancement solutions (i.e., microlearning, job aids, video, social)
• Develop learning program goals, program objectives and module objectives, and curriculum plans to support the development of employee performance over time
• Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, points within the learning process, etc.
• Design evaluation strategies and tools to measure program effectiveness, and to determine whether desired learning and performance outcomes are achieved
  
  

Qualifications

Experience Required:

3 years of experience in an instructional design, learning experience design, and/or learning program development role, or a combination of these roles

Experience in producing interactive learning experiences based on experiential learning, adult learning principles, and using blended learning and innovative learning technologies

Remains current with eLearning and classroom training trends and recommend other training media, methods, and approaches to ensure learning environments are relevant and engaging to learners

Has broad knowledge of instructional technologies and mobile content delivery, is thoroughly proficient in the advanced use of eLearning authoring tools (e.g. Articulate 360, Evolve) and other asynchronous development applications

Proven ability to effectively communicate with varied stakeholder roles and levels

Incorporates adult learning theories and instructional design methodologies (e.g. ADDIE, SAM, Design Thinking, Bloom's Taxonomy, etc.) into effective learning outcomes

Proficiency with Excel, PowerPoint, and other Microsoft Suite tools

Experience with Adobe Creative Cloud, Figma, Articulate 360, Evolve, Storyline 360, Captivate, Camtasia Studio, or equivalent eLearning content creation software

Candidates should be prepared to submit a sample of a digital learning experience project they have developed

Self-motivated to achieve departmental and strategic learning goals

Significant customer focus and orientation

Demonstrated ability to manage multiple projects simultaneously and deliver quality, client-focused results on time and within budget

Adept at identifying and framing problems, setting priorities, and making critical assessments

Design Thinking Skills: collaboration skills, a global mindset skills that includes accommodating cultural differences; respect for different perspectives; and expansion of self-awareness

Knowledge of the principles of learning including adult learning, learning styles theory, participatory methods, instructional design, whole systems design, and related topics

Occasional travel may be required (

Experience Preferred:

• BS/BA degree in Instructional Design, Curriculum Design, Learning Design and Technology, User Experience Design, Adult Learning, Organizational Development or a related field
• Instructional Design certification (i.e., ATD Master Instructional Designer, Certified Professional in Talent Development (CPTD)) preferred but not required
• Other relevant professional certifications may include additional Instructional Design or talent management specializations (i.e., ATD, DDI, SHRM, eLearning Developer)
• Hospitality experience a plus but not required
• Experience in vendor collaboration a plus but not required
• Experience with developing competency-based badging/micro-credentialing
• Experience designing learning products optimized for mobile
• Experience with website development including knowledge of HTML a plus
• Experience with SABA Cloud LMS a plus
• Practical knowledge of information architecture, content strategy, and user interface design a plus
  
  

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.