What are the responsibilities and job description for the PBX - Telephone Operator position at Hyatt Hotels Corporation?
Job Title: PBX Operator
Location: Grand Hyatt Kauai, Hawaii
Description
The Rooms Team at Grand Hyatt Kauai is seeking a highly skilled and customer-focused PBX Operator to join our team. As a key member of our operations, you will be responsible for answering incoming calls to the resort and providing exceptional phone service.
To succeed in this role, you must possess excellent communication skills, a positive attitude, and the ability to work well under pressure. You should be comfortable answering questions relating to the hotel and be able to provide accurate information to our guests.
Responsibilities
- Answer incoming calls to the resort and respond to guest inquiries
- Provide accurate and helpful information to guests regarding hotel amenities, services, and policies
- Work effectively in a fast-paced environment and maintain a high level of productivity
- Demonstrate a strong commitment to delivering exceptional customer service
Requirements
- Bachelor's degree or equivalent experience in customer service or a related field
- Excellent verbal communication and interpersonal skills
- Ability to sit for long periods of time and work in a quiet office environment
- Flexible schedule required, including weekends and holidays
- Basic computer skills and proficiency in Microsoft Office
- Customer service experience preferred
What We Offer
- A competitive hourly rate
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
- A comprehensive benefits package, including medical, dental, and vision insurance
- Free room nights, discounted rates, and other perks
