What are the responsibilities and job description for the Director of Housekeeping position at HYATT Hotels?

Summary :

Join us for this incredible opportunity at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you'll get to be part of a company that earned the 16th spot on Fortune's 100 Best Companies to Work for in 2021!

Thompson Dallas is a luxury hotel located within The National, Dallas' newest urban luxury mixed-use project. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom.

Thompson Dallas, part of the Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture.

The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include : staff training, inter- department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Main Duties include :

Responsible for short- and long-term planning and the management of the hotel's Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Other Essential Functions

Be an expert and demonstrate knowledge of all services / features, hours of operations, room types, daily house count and expected arrivals / departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately

Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift

Effectively communicate changes of assignment sheets as they arise throughout the shift

Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)

Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas

Instills a calm, organized approach when interacting in stressful situations

Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction

Ensure that sufficient staffing is present to meet the daily business demands

Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data

Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction

Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Qualifications :

High school diploma or general education degree (GED or three to five years related experience and / or training; or equivalent combination of education and experience)

Minimum of two years supervisory experience in a high volume setting preferred

Previous hospitality experience in a Four Diamond quality organization preferred

Previous experience with Windows, Office, and property management systems highly desirable

Must be able to understand, speak, read, and write in the basic English language

Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

Demonstrate ability to compute basic arithmetic

Must be available to work, varied shifts and flexible schedules

We offer excellent benefits :

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

Life and Disability Insurance

401K with company match

7 paid holidays and generous Paid Time Off

Paid Family Bonding Time and Adoption Assistance

Employee Stock Purchase Plan

Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Tuition Reimbursement program

Discounted parking and on DART passes, and much more!

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