What are the responsibilities and job description for the Front Office | Front Office Manager position at HYATT Hotels?
Summary :
Join us for an incredible opportunity to be a part of our Front Office leadership team as a Front Office Manager at the Grand Hyatt Seattle!
The Front Office Manager is responsible for all duties of the front desk operation which includes : staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and / or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include :
- Responsible for short and long term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
The salary range for this position is $77,968.80 to $115,300. Decisions regardingindividualsalaries will be based on a number of factors, including experience, qualifications, and education.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
Perks
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste, or any other group protected by law.
Qualifications :
Salary : $77,969 - $115,300
