What are the responsibilities and job description for the Front Office Manager position at Hyatt House Bentonville/Rogers?
Job Overview
We are seeking a dedicated and experienced Front Office Manager to lead our front office team in providing exceptional guest services at our hotel. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage daily operations efficiently. This role is crucial in ensuring guest satisfaction and maintaining the high standards of our establishment.
Responsibilities
- Oversee daily front office operations, including check-in and check-out procedures.
- Manage night audit processes to ensure accurate financial reporting.
- Train, mentor, and supervise front desk staff to deliver outstanding customer service.
- Handle guest inquiries and resolve issues promptly to enhance guest relations.
- Maintain effective communication with all departments to ensure seamless operations.
- Implement and uphold hotel policies and procedures while ensuring compliance with safety regulations.
- Utilize phone systems effectively for reservations, inquiries, and guest communications.
- Assist in managing inventory of supplies and equipment for the front office.
Qualifications
- Proven experience in hospitality management or a similar role within the hotel industry.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and proficiency in handling phone systems.
- Multilingual or bilingual abilities are highly desirable for effective guest communication.
- Exceptional organizational skills with attention to detail.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong interpersonal skills to foster positive relationships with guests and staff alike.
Join our team as a Front Office Manager where your leadership will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Rogers, AR 72758 (Required)
Ability to Relocate:
- Rogers, AR 72758: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
