Maintenance Technician

DEPARTMENT: Engineering

REPORTS TO: General Manager/ Property Chief Engineer (property specific)

STATUS: Non-exempt

JOB SUMMARY

The Maintenance Technician is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. Responsible for contribution to the success of the day-to-day operations of the maintenance department and overseeing the successful completion of maintenance and daily assigned tasks. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc.

QUALIFICATION STANDARDS

Education & Experience:

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Licensed in a trade preferred NOT REQUIRED (plumbing, electrical, HVAC, carpentry, etc.).
• Must have a valid driver’s license for the applicable state.

Physical requirements:

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Mental requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work unsupervised.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• Follow all hotel and departmental procedures and policies.
• Report emergencies and unusual situations immediately.
• Handle guest room maintenance requests in a timely fashion.
• Demonstrate an attitude of cooperation and helpfulness at all times.
• Assist with the operation, maintenance and repair of equipment.
• Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
• Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, the swimming pool.
• Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
• Point out and assist with eliminating safety concerns.
• Assist in maintenance of health code requirements for pool.

Marginal:

• Do periodic property tours of garden and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.
• Complete all appropriate Engineering forms.
• Assist with the set up of special meeting needs.
• Complete assigned maintenance request forms daily.
• Use proper two way radio etiquette at all times when communicating with other employees.
• Perform any other duties as requested by management.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.