What are the responsibilities and job description for the Front Office Manager position at Hyatt House Charlotte Rea Farms?
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest’s payment using either credit/debits cards, for guest room payment.
- Assist the AGM with various task's.
- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Take on the role of Manager On Duty in when management is not on property.
- Read and Respond to guest survey's in a timely manner.
- Complete shift work in accordance with your shift.
- Be prepared to cover call outs for Front Desk and Night Audit shifts if necessary.
- This position also has the potential to turn into a Front Office Manager role.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Ability to Relocate:
- Charlotte, NC 28277: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17