What are the responsibilities and job description for the Front Desk Agent (Part-time 2-3 days a week, AM and PM shifts) position at Hyatt House Mall of America- MSP Airport?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will have experience in the hospitality industry, possess strong communication skills, and be adept at managing various front desk operations.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently to ensure a smooth experience for guests.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to respond to calls promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address any guest complaints or issues with empathy and professionalism, ensuring resolution in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in processing payments and managing cash transactions securely.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in guest services or front desk operations within the hospitality industry is preferred.
- Familiarity with hotel management systems is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Strong customer service skills with an emphasis on hospitality management.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
Join us as a Front Desk Agent, where your passion for hospitality will shine through in every guest interaction!
Job Type: Part-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Bloomington, MN (Required)
Work Location: In person
Salary : $15 - $17
