General Manager: Hyatt House Bloomington

Job Title: General Manager
Location: Hyatt House Bloomington
Employment Type: Full-Time

About Us

The Hyatt House Bloomington is an upscale, extended-stay property designed to cater to the needs of modern travelers. With spacious rooms, modern amenities, and a commitment to guest satisfaction, our hotel is a welcoming destination for both business and leisure guests. We are seeking an experienced General Manager to lead our dedicated team and uphold the high-quality standards of the Hyatt brand.

Position Summary

As the General Manager of the Hyatt House Bloomington, you will be responsible for overseeing all aspects of hotel operations, ensuring an exceptional guest experience, optimizing financial performance, and maintaining the property’s brand reputation. This is a leadership role that requires strategic thinking, strong financial acumen, and a passion for hospitality excellence.

Key Responsibilities

Leadership & Team Management

• Recruit, train, mentor, and develop a high-performing team.
• Foster a positive, inclusive, and results-driven work environment that reflects Hyatt’s culture and values.

Operational Excellence

• Oversee day-to-day operations of the front office, housekeeping, food and beverage, and maintenance departments.
• Ensure strict adherence to Hyatt brand standards, service protocols, and safety regulations.
• Conduct regular property walks to maintain a clean, safe, and well-functioning environment.

Guest Experience

• Champion a “guest-first” culture, quickly addressing and resolving any service or operational issues.
• Monitor guest feedback through reviews and surveys, implementing improvements as needed.
• Maintain open communication channels with customers and staff to continuously refine the guest experience.

Financial Management

• Develop and manage the annual budget, ensuring revenue goals and profit targets are met or exceeded.
• Review financial statements and sales reports, identifying areas for cost control and revenue growth.
• Implement effective inventory management and forecasting strategies.

Sales & Marketing

• Collaborate with the sales team to create and execute property-specific sales strategies.
• Develop relationships within the local community to enhance the property’s presence and generate new business.

Compliance & Reporting

• Ensure compliance with all local, state, and federal regulations.
• Prepare regular performance reports for senior management.
• Maintain accurate records and documentation of hotel operations.

Qualifications

Education & Experience

• Minimum of 3–5 years of progressive hotel management experience, with at least 2 years in a leadership role.
• Prior experience with Hyatt or another major hotel brand strongly preferred.

Skills & Competencies

• Strong leadership, communication, and interpersonal skills.
• Proven financial acumen with experience in budgeting, forecasting, and revenue management.
• Exceptional problem-solving and decision-making abilities.
• Familiarity with property management systems (PMS) and other hotel-related software.
• Ability to work flexible hours, including weekends and holidays, as business demands.

What We Offer

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career growth within the Hyatt brand.
• A supportive and dynamic work environment dedicated to delivering excellence in hospitality.

How to Apply

If you are a passionate hospitality professional seeking a leadership role in a vibrant hotel setting, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you’re the ideal candidate for the General Manager position at the Hyatt House Bloomington.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Weekends as needed

Work Location: In person