What are the responsibilities and job description for the Operations Supervisor position at Hyatt House?
Description
We are looking for associates and leaders that have a passion to serve others! This position will oversee Front Desk, Night Audit and Hbar. As the Operations Supervisor, you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently. Work with 3rd-party sites to resolve billing disputes and plan for arrivals.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Keep lobby, bar and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Maintain Inventory for Front Desk Supplies, Alcohol and Market items.
Assist with various accounting duties including Accounts Payable, Accounts Receivable and review of audit packs.
Assist with Month End tasks include completing Market Inventory and F&B Inventory.
Review pre-arrival dashboard and prepare billing and routing for arrivals.
Train Front Desk, Night Audit and Bar staff. Monthly department meeting to ensure consistency.
Staff Scheduling and coverage as needed for optimum efficiency and service delivery.
Develop and implement incentives to maintain GSS, WOH enrollments to expectation.
Work with Sales Team to welcome groups ensuring billing and service delivery is to expectation. Additionally, work to uncover business leads.
Complete Food Safety and Alcohol Training.
Adhere to all local, state, Hyatt and Concord expectations in preparation for audit purposes.
Establish food menu and train staff in execution to HBar/Hyatt standard.
Person in Charge to ensure proper leadership coverage primarily nights and weekends.
Fully Flexible Schedule Required. Including days, nights, weekends and holidays.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
We are looking for associates and leaders that have a passion to serve others! This position will oversee Front Desk, Night Audit and Hbar. As the Operations Supervisor, you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently. Work with 3rd-party sites to resolve billing disputes and plan for arrivals.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Keep lobby, bar and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Maintain Inventory for Front Desk Supplies, Alcohol and Market items.
Assist with various accounting duties including Accounts Payable, Accounts Receivable and review of audit packs.
Assist with Month End tasks include completing Market Inventory and F&B Inventory.
Review pre-arrival dashboard and prepare billing and routing for arrivals.
Train Front Desk, Night Audit and Bar staff. Monthly department meeting to ensure consistency.
Staff Scheduling and coverage as needed for optimum efficiency and service delivery.
Develop and implement incentives to maintain GSS, WOH enrollments to expectation.
Work with Sales Team to welcome groups ensuring billing and service delivery is to expectation. Additionally, work to uncover business leads.
Complete Food Safety and Alcohol Training.
Adhere to all local, state, Hyatt and Concord expectations in preparation for audit purposes.
Establish food menu and train staff in execution to HBar/Hyatt standard.
Person in Charge to ensure proper leadership coverage primarily nights and weekends.
Fully Flexible Schedule Required. Including days, nights, weekends and holidays.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
