Night Auditor/Front Desk Clerk

POSITION TITLE: NIGHT AUDITOR/FRONT DESK AGENT

REPORTS TO : General Manager/Front Desk Manager

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• File room keys ( only for manual room key hotels)
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
• Advise guest of any messages, mail, faxes, etc. received for them.
• Inform guest of the room safe and mini-bar key and room key procedures.
• Issue parking passes/validate valet parking tickets.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Advise guest of any messages, mail, faxes, etc. received for them.

Job Types: Part-time, Full-time

Pay: $13 per hour

Schedule:

• 8 hour shift
• Morning shift
• Overnight shift

Ability to commute/relocate:

• Bowling Green, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Morning Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Qualifications

• Customer service experience in a hospitality setting
• Proficiency in front desk operations and guest services
• Strong phone etiquette skills
• Previous hotel experience, especially in guest relations
• Ability to work effectively in a fast-paced environment
• Familiarity with multi-line phone systems and resort operations

Job Type: Part-time

Pay: $13.00 - $13.50 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Flexible schedule

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Bowling Green, KY 42101 (Required)

Ability to Relocate:

• Bowling Green, KY 42101: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14