What are the responsibilities and job description for the Guest Service Agent position at Hyatt Place Dallas/Plano?
Immediate Opening - Guest Service Agent
Description
We are looking for a Guest Relations Agent to make our guests feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Relations Agent?
Guest Relations Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will be required to offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings and check-in/check-out processes, we’d like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
Responsibilities • Provide upscale guest service experiences for guests throughout their stay • Ensure clients are properly greeted upon their arrival • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in • Oversee check-in and check-out procedures, including reservations and financial transactions • Promptly address guests’ requests • Actively listen to and resolve complaints • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns • Inform clients of our hotel services, including breakfast options • Promote all hotel amenities, conveniences and programs offered • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings • Recommend local tourist spots, including places to dine, shop and sight-see • Establish friendly relationships with regular hotel clients Skills • Understanding of all hotel best practices and relevant laws • Hands-on experience with Hotel Management software (PMS) • Proficiency in English; knowledge of other languages is a plus • Customer service drive with outstanding communication and active listening skills • Excellent problem-solving and multitasking skills • Leadership skills along with the ability to motivate a team into high performance • Ability to work flexible hours • Strong sense of responsibility and a professional presentation.
Job Types: Full-time, Part-time
Pay: Depends on experience
Schedule: • 8 hour shift • Weekend availability
Education: • High school or equivalent (Preferred) E
xperience: • Hotel experience: 1 year (Preferred)
Work Location: One location
