What are the responsibilities and job description for the Housekeeper - Cleanliness Champion position at Hyatt Place Dallas/Plano?
Opening for Cleanliness Champion
Description
I. SUMMARY STATEMENT
II. The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.
III. ORGANIZATION
Reports to Head Housekeeper and/or Operations Manager
III. PRIMARY DUTIES AND ACCOUNTABILITIES
Cleaning Responsibilities
Change and replace all bed linens and towels.
Sanitize and clean all restrooms.
Dust/wipe down all room surfaces including but not limited to windows,
pictures, mirrors, electronics, appliances, and furniture.
Vacuum/mop all floors.
Restock all room amenities.
Assure all rooms are set up to company standards.
Cleans and maintains personal workstation by properly stocking it with sheets,
towels, amenities, etc and other duties as assigned.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are
satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and
security.
Ongoing
Other Duties as Assigned
Completes daily housekeeping report
Informs the Executive Housekeeper or Front Desk staff when rooms are ready
for new customers.
Reports any maintenance, security, or safety issues to the appropriate staff.
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma, GED, or equivalent years of relevant work experience required.
Previous housekeeping experience highly preferred.
Ability to efficiently work under time constraints.
Superior customer service skills.
Ability to work with cleaning chemicals.
Must be able to lift, push, and pull 25-50 pounds frequently.
Able to work a flexible schedule.
