What are the responsibilities and job description for the Hotel Front Desk Agent position at Hyatt Place Dewey Beach?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at Hyatt Place Dewey Beach! As the first point of contact for our guests, you will play a vital role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for hospitality, with the ability to handle guest inquiries and resolve issues efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently while maintaining accurate records.
- Answer phone calls promptly, providing information about hotel services, room availability, and rates.
- Assist guests with their requests and inquiries, ensuring a high level of guest satisfaction.
- Handle reservations and cancellations using the hotel management system.
- Maintain knowledge of local attractions, events, and services to provide recommendations to guests.
- Address guest complaints or concerns with professionalism and empathy, escalating issues as necessary.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is an advantage.
- Bilingual or multilingual candidates are encouraged to apply, as this enhances guest relations.
- Strong phone etiquette and communication skills are essential for effective guest interaction.
- A background in hospitality management or related fields is beneficial but not required.
Join our team as a Front Desk Agent where your dedication to guest services will help create memorable experiences for all who stay with us!
Job Types: Full-time, Part-time, Seasonal
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $17 - $18
