What are the responsibilities and job description for the Housekeeping Supervisor position at Hyatt Place Hyatt House Allentown?
Our Housekeeping Supervisor oversees the cleaning operations of guest rooms and public areas to ensure they meet the hotel's standards of cleanliness and presentation. They manage a team of housekeeping staff, assigning tasks, providing training, and ensuring work is completed efficiently. Additionally, supervisors conduct inspections to identify any areas needing attention, handle guest requests or complaints related to housekeeping, and maintain inventory of cleaning supplies and linens.
Team Member Benefits:
Medical, Dental and Vision
Employer Paid Life Insurance
Other Supplemental Benefits
Employer Matched 401K
Hotel Room Discounts across multiple brands
Enhanced paid vacation, sick time and holiday pay
Essential Job Functions:
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Issue cleaning supplies and equipment to associates.
On occasion, clean rooms or assist staff with cleaning rooms.
Address associate performance and behavior concerns.
Supervise laundry employees.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
High School diploma preferred.
Previous housekeeping experience or equivalent training required.
Previous supervisory responsibility preferred.
Work schedule varies and includes working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.
Job descriptions and responsibilities are subject to change depending on business needs.
