What are the responsibilities and job description for the Customer Relations Specialist position at Hyatt Place Los Angeles/LAX/El Segundo?
Required Skills and Qualifications
- 4 years of experience in Front Office Management or related roles.
- 2 years of Hyatt Experience.
- Experience using Opera and Colleague Advantage.
- Strong leadership and interpersonal skills to effectively manage a diverse team.
- Excellent communication, customer service, and problem-solving abilities.
- Solid knowledge of hotel operations, including front office procedures, reservation systems, and revenue management.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Attention to detail and a commitment to delivering exceptional service.
- Flexibility to work weekends, evenings, and holidays as required.
