What are the responsibilities and job description for the FRONT OFFICE AGENT position at Hyatt Place Madison/Downtown?
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast.
Front Desk Agents (Hotel Host) contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The shift for this position will vary based on business needs. Must be flexible to work AM/PM shifts and must be available to work weekends (Saturdays and Sundays). Starting pay rate is $16.00/hour.
Why work for Hyatt?
Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
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Qualifications
Customer service experience is preferred, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Must be able to multi-task
Must be 18 years or older
A true desire to satisfy the needs of others in a fast paced environment
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e. Word, Excel, etc.
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast.
Front Desk Agents (Hotel Host) contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The shift for this position will vary based on business needs. Must be flexible to work AM/PM shifts and must be available to work weekends (Saturdays and Sundays). Starting pay rate is $16.00/hour.
Why work for Hyatt?
- Medical, Dental, Vision Insurance (after 30 days for Full-time colleagues)
- Tuition Reimbursement
- Free employee parking or bus pass!
- Paid Vacation, sick days, new child leave and personal day
- Free room nights, Discounted and Friends & Family Room Rates
- Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
- Start saving for retirement with our 401k program and company match
- Employee Stock Purchase Plan
- Free colleague meals weekly
- Opportunities for career growth
Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Play
Play
00:00
- 01:58
Settings
Enter fullscreen
Qualifications
Customer service experience is preferred, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Must be able to multi-task
Must be 18 years or older
A true desire to satisfy the needs of others in a fast paced environment
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e. Word, Excel, etc.
Salary : $16
