What are the responsibilities and job description for the Front Desk Supervisor position at Hyatt Place Ocean City?
We are seeking a dynamic and experienced hotel supervisor to join our team and oversee the front desk and guest services operations of our hotel. The Supervisor will be responsible for overseeing the operating functions of guest service agents, and breakfast team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Team Member Benefits:
Medical, Dental and Vision
Employer Paid Life Insurance
Other Supplemental Benefits
Employer Matched 401K
Hotel Room Discounts across multiple brands
Enhanced paid vacation, sick time and holiday pay
Essential Job Functions:
Lead a team of guest service agents, including, training, and upholding performance standards
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area, dining space and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Job descriptions and responsibilities are subject to change depending on business needs.
