Bartender/Server

General Summary

The Sever is responsible for serving food and/or beverages to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Principal Duties and Responsibilities:

• Personally welcome and greet all customers.
• Inform guests of specials and menu changes. Be aware of dietary needs.
• Be able to make a recommendation to a customer, up-sell food and beverage items using suggestive selling techniques.
• Answer questions regarding food regions and preparation, describe in detail taste and textures.
• Answer questions regarding alcohol list, food and other beverages in addition to the hotels other services.
• Be sure the quality and appearance of the food you serve meets hotel’s standards. ? Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Deliver food and bar items to customers in a timely manner.
• Maintain proper dining experience by delivering items, fulfilling customer needs, and replenishing utensils and glasses.
• Perform side work at the end of shift and during shift as required, including but not limited to, cleaning, stocking, folding silverware, etc.
• Monitor and observe customer dining experience. Ensure they are satisfied and respond promptly and courteously to all requests.
• Prepare final bill, present check to customer, accept payment, process credit card or room charge and make any changes as necessary.
• Be available to fill in as needed to ensure the smooth operation of the restaurant/bar as directed by your immediate Supervisor.
• Wash dishes as assigned by Supervisor or during slow periods.
• Keep restrooms clean and stocked with supplies.
• Advise Supervisors of needed product as they get low as necessary.
• Clean and organize all serving stations. ? Ensure serving station is well-stocked at all times
• Properly open and pour wine at the table.
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal.
• Ensure complete guest satisfaction throughout the meal service. ? Maintain area in a clean, sanitary, and safe condition at all times. ? Adhere to proper uniform and groomed appearance per brand and company standards.
• Perform additional assignments as required.
• Perform additional assignments as required.

Job Requirements:

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must obtain any and all government, company, and brand required food service specific license/certification(s).
• Must be able to push, pull, move, lift, and/or carry minimum of 50lbs. a minimum of 5 ft. in distance.
• Ability to stand the entire shift.
• Must be able to speak and write the English language in an understandable manner.
• Must be reliable and willing to work long hours, holidays, and weekends.