Sales Coordinator

Summary of Sales & Events Coordinator Position:

At Hyatt Place & Riverfront Events, the Sales & Events Coordinator reports director to the General Manager. This is a support role, which requires experience in both Hotel Sales as well as Banquets and Catering. The responsibilities of this particular role include but are not limited to the following:

• The Job Requirements outlined in the "General Summary," "Principal Duties and Responsibilities," and "Job Requirements" below, provided by Onix Hospitality in the section below.
• Fielding inquiries and responding to leads in a timely manner.
• Performing regular market research and sourcing new business opportunities.
• Maintaining Hyatt Place Sales and Marketing Collateral.
• Ensuring the meetings and events are executed properly and to the guests' satisfaction.
• Cash handling responsibilities.
• All other tasks as assigned by the Hotel General Manager

General Summary:

The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business.

Principal Duties and Responsibilities:

• Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etc.
• Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local community.
• Complete outside sales calls as directed by Assistant General Manager/General Manager.
• Process proposals and contracts as required, and follow up within five (5) work days.
• Process returns of contracts and distribute through proper channels internally.
• Maintain an accurate count of all Sales collateral.
• Conduct post-function communication to review overall function.
• Coordinate specific marketing initiatives involving revenue streams.
• Firm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etc.
• Have knowledge about room rates, packages, discounts and promotions.
• Participate in site inspections, familiarization tours, trade shows and functions within the hotel.
• Actively participate in industry and hotel training programs.
• Develop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing area.
• Actively seek opportunities to improve systems and procedures.
• Attend all Sales meetings and other meetings as required
• Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
• Ability to register all guests, obtaining pertinent information, and ensuring proper credit is established.
• Perform additional assignments as required.

Job Requirements:

• High school diploma or equivalent required.
• Hospitality and/or customer service experience is preferred.
• Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
• Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
• Must be able to speak and write the English language in an understandable manner.
• Must be organized and detail oriented.
• A valid driver’s license is required.
• Typing and computer skills are required.
• Available to work when needed, including weekends, holidays, and nights.