What are the responsibilities and job description for the Front Desk Associate position at Hyatt Place Roanoke Airport| HKB Hotel Group?
We are looking for a up-beat, personable, person to work front desk. This would be first shift ranging in the hours of 7am-3pm and 3pm-11pm among others. Must be flexible with hours.
Responsibilities/Duties
- Valid Drivers license for shuttle a must
- Possesses knowledge of all hotel services
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Additional Responsibilities
APPEARANCE AND GROOMING:All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14