What are the responsibilities and job description for the Front Desk Associate position at Hyatt Place Roanoke?
- Provide exceptional guest services, ensuring a welcoming atmosphere for all visitors.
- Conduct night audits to ensure accurate financial reporting and compliance with hotel standards.
- Assist guests with check-in and check-out processes, addressing any inquiries or concerns promptly.
- Manage reservations and coordinate with other departments to fulfill guest requests efficiently.
- Maintain knowledge of hotel amenities and local attractions to enhance the guest experience.
- Support hotel management in daily operations, ensuring adherence to company policies.
- Handle phone inquiries with professionalism and courtesy, providing information as needed.
- Foster positive relationships with guests to encourage repeat visits and referrals.
Qualifications
- Proven experience in hotel operations or guest services within the hospitality industry.
- Strong customer service skills with a passion for enhancing guest experiences.
- Familiarity with night audit procedures and hotel management systems is preferred.
- Excellent communication skills, both verbal and written, for effective interaction with guests and team members.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
- Multilingual abilities are a plus but not required for this position.
- Knowledge of hospitality management principles is beneficial but not mandatory.
If you're ready to embark on an exciting journey in the hospitality industry and make a difference in the lives of our guests, we invite you to apply today at Best Western Aku Tiki Inn.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Daytona Beach, FL 32118 (Required)
Ability to Relocate:
- Daytona Beach, FL 32118: Relocate before starting work (Required)
Work Location: In person
Salary : $15
