Assistant General Manager - Hyatt Place San Jose

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The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

Key Responsibilities :

• Respond to all guest requests, complaints, and / or accidents presented at the Front Desk or through reservation, comment cards, letters, and / or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report, and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
• Have effective interviewing skills and the ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education / enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report, and follow-up on employee and guest accidents.

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