Guest Service Agent

Job Summary
This position is primarily a 3-11 PM shift. The Hyatt Place St. Louis Chesterfield is a Drury Hotels owned and operated franchise. The Hyatt Place Guest Service Agent provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk and Gallery related functions including but not limited to checking guests in and out and promoting and preparing food service menu items for breakfast, lunch, and dinner. Responsible for promoting and serving gallery items within bakery, snack, and beverage area, bartending, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Hyatt culture with customers and co-workers.

Duties

JOB DUTIES:

-Has a 1 service attitude and provides courteous, friendly guest service by anticipating guest’s needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone. Assist guests throughout their stay to ensure they are able to maximize their overall guest experience.

-Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests. Actively encourages guests to learn more about the World of Hyatt program.

-Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.

-Ensures the front desk, lobby area, kitchen areas of the hotel is clean and well maintained.

-Prepares and serves Hyatt Place hotel menu ensuring customer satisfaction. Processes customer billing and gratuities earned as part of shift work.

-Refuses to serve liquor to anyone who is under age, or who appears inebriated. Follows all company policies regarding alcohol service.

-Completes accurate accounting of money, receipts, guest accounts and credit through operation of the PMS system and secures Company assets and funds as required by Company procedures.

-Monitors guest experience with face to face interactions, phone interactions and surveys and informs management of special comments / needs of guests.

-Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc.

-Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times.

-Sells items or coffee from the Gallery market and bakery (the guest pantry). If selling alcohol, team member is required to check ID regardless of age.

-Assists with servicing meeting rooms as needed.

-Complies with the hotel’s safety and security rules and instructions in preforming work effectively while protecting self, fellow workers, and the hotel.

-Attend and participate in all required meetings and provide follow up as needed..

-Other duties as assigned.

Skills:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel’s policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

MENTAL AND PHYSICAL REQUIREMENTS:

AGE: Guest Service Agents/Gallery Hosts must be 18 years of age or older. If a hotel sells alcohol in the Market, follow state / local age limits for serving / selling alcohol.

EDUCATION: Requires a high school diploma or equivalent. Completion of two years of college preferred.

EXPERIENCE: Experience in working with the public in a service industry or in

related activities is preferred.

LICENSES / CERTIFICATIONS: If selling or serving alcohol, must have appropriate permit / license and meet all state, and local laws regarding the sale / service of alcohol.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10- 15 pounds.

Join our team as a Guest Service Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: From $17.87 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift

Work Location: In person

Salary : $18