Front Desk Host

HYATT PLACE VACAVILLE

610 ORANGE DRIVE

VACAVILLE, CA. 95687

POSITION TITLE: Front Desk Host

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager/ AGM/GM

JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.

RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, and cash handling policies and procedures.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for taxexempt guests and attach the form to registration card.
• Reads and initials the passon log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Other duties as necessary and assigned by management.

REQUIREMENTS:

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

QUALIFICATIONS:

• High School diploma or GED desired.

About Hyatt Place Vacaville

Hyatt Place Vacaville places you at the center of it all. Explore Sacramento, Napa, or the San Francisco Bay Area, all within reach. Enjoy proximity to UC Davis, wineries, Vacaville Premium Outlets and more. Government travelers will find our location just eight miles from Travis Air Force Base ideal, with competitive rates available.