What are the responsibilities and job description for the Sales Manager position at Hyatt Regency Atlanta Northwest?
Supervisory Responsibilities
Directly or indirectly supervises associates and / or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to : interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Represent AURO Hotels professionally to our clients / guests and business partners.
Essential Job Functions
New Business development for property, predominantly SMERF markets.
Local Meetings & Events including (but not limited to) Social catering events, with and without overnight rooms.
Expectation to dedicate significant portion of time to data mining through various channels for lost, turned down, new and referred business.
Assure that all transactions with guests are handled in a legal, ethical manner.
Providing prospects with complete and accurate information on hotel. Determine client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize revenues.
Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems; maintain frequent contact with established and prospective clients.
Practice effective revenue / yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings.
Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.
Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
Execute rate negotiations and pre-qualification, issue contracts, and establishes files, process bookings and appropriate follow-up correspondence with clients.
Responsible for maintaining lost business report files and tracking tentative and definite business by market segments.
Conducts FAM tours, site inspections and represents AURO Hotels at trade / consumer shows, presentations and other functions as designated.
Responsible for group departure interview, follow up thank you letters with critique form and evaluation of suggestions to improve servicing of groups. Re-solicit groups.
Responsible for the maintenance of mailing list to be used in soliciting future business.
Maintain a strong knowledge of competition
Meets assigned market segment's budgeted sales and profit margin by soliciting, selling, and confirming business as required
Achieves budgeted goals by executing sales activities within assigned market segment
Assists in the development of annual sales goals
Assists in the completion of monthly booking report
Ensures assigned area operates within cost constraints
Prepares proposals that are geared to maximize profit while satisfying client needs
Contacts in-house customers to foster additional business, repeat bookings, or referrals to other AURO Hotels
Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
Attends yield management and staff meetings in the absence of Director of Sales
Achieves KSO's on a timely basis and prepares critiques every 6 months for Director of Sales
Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan
Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
Participates in solving problems with other departments as required related to business booked in the hotel including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities
Conducts market analysis to determine client needs, occupancy potential, rates desired, etc.
Develops plans, special sales activities, and promotions
Conducts effective associate meetings and counseling sessions
Other Duties and Responsibilities
Complies with Company Standards of Service as outlined for AURO Hotels.
Projects a favorable image of AURO Hotels to the public at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Completes Departmental, AURO Hotels and Brand standards training as assigned.
Maintains a clean and neat appearance at all times.
Must be able to work flexible work hours / schedule including evenings, weekends and holidays.
Nothing in this job description restricts management's right to assign or reassign duties, work hours and / or responsibilities for this job at any time.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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