What are the responsibilities and job description for the ASSISTANT FRONT OFFICE MANAGER position at Hyatt Regency Houston Downtown?
Summary
Join us for this incredible opportunity to be part of our Operations Teams team as a Assistant Front Office Manager at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you will also get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021!
The Assistant Front Office Manager is responsible for the smooth operation of the front office and for ensuring that all standard operating procedures pertaining to the front desk are followed. Assists in coordinating the activities of workers in guest registration, telephone services, and night audit to ensure the highest guest satisfaction and maximize hotel profitability. Additional responsibilities may include training, staff development and scheduling. This Colleague will play a crucial role in maintaining positive working relationships and resolving conflicts that may arise within the team. Your primary responsibility will be to facilitate constructive communication and negotiation to reach mutually beneficial solutions.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We are committed to helping colleagues learn and grow in their careers. Our leaders provide on the job training and help colleagues develop skills that are key for personal and professional success.
Hyatt has a very competitive benefit package for colleagues, which may include:
- Complimentary hotel room nights at Hyatt hotels world-wide
- Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
- Bereavement and jury duty pay
- Vacation, sick, and new child leave
- Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
- Retirement Savings Plan option (401K) with employer match
- Employee Stock Purchase Plan
- Complimentary employee meals
- Direct deposit
- Competitive wages
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications
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- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Minimum of one year previous front office supervisory experience preferred
- Refined verbal and written communication skills
- Ability to work a flexible schedule including Weekends, Holidays and occasional Overnight Shifts
- Must be proficient in general computer knowledge, Opera PMS knowledge is a plus.
- Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
- High energy, effective communicator
- Ability to stand and walk for long periods of time
