Assistant Director of Operations - Rooms

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Assistant Director of Operations - Rooms Division is responsible for overseeing and directing all Room Division outlets including Front Office, Guest Services, Housekeeping, Security and any other Operations related areas within the hotel including Food & Beverage as needed.

Duties include but are not limited to :

• Assure successful performance by assisting in the development of annual budgets, increasing revenues, and controlling expenses to promote profitability.
• Work with hotel management teams to develop, implement, and execute operational strategies that are aligned with the ownership & brand service strategy and brand initiatives.
• Review annual objectives and monitor progress to completion.
• Ensure all hotels departments comply and exceed applicable Brand Standards, particularly all scores relating to guest experience.
• Ensure guest satisfaction by reviewing guest feedback with the leadership team, responding to and handling guest concerns and complaints, verifying appropriate corrective measures are implemented, understand the customer / business' needs and expectations to offer and ensure optimal solutions.
• Oversee guest support processes to enhance customer satisfaction and experience.
• Assist the Director of Operations in creating and updating monthly financial folder, preparing miscellaneous reports, updating spreadsheets for all hotels / departments as needed, attending hotel / department meetings and associate-related events and taking meeting minutes.
• Work closely with the Director of Operations to create operational, financial, service standards, and employee relation goals and strategies, and ensure these are met and exceeded.
• Review hotels for maximum efficiency by monitoring daily operating results, evaluating business procedures, gathering and analyzing data and metrics, taking immediate corrective action and applying necessary improvements.
• Conduct daily review and meetings of Rooms Division hotel operations with Department Heads.
• Revise and / or formulate policies and procedures, promote their implementation and confirm that the company runs with legality and conformity to established regulations.
• Establish, manage and maintain relationships / agreements with external partners, vendors and organizations.
• Support hotel staff in developing goals, providing them with constructive feedback, identifying future leadership, and maintaining a motivating, positive work environment holding team members accountable for results.
• Actively monitor purchase orders for best price and value, maintain vendor, inventory, and purchase order records, and compile, review, and submit approved invoices to accounting for payment processing.
• Direct the implementation of the payroll, reports, forecasts, inventory and budget
• Coordinate operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Hire, train, empower, coach and counsel employees to reflect Hyatt service standards and procedures
• Exercise quality control for rooms and any other operations
• Maintaining Hyatt standards of service and ensure their implementation
• Direct property operation in the absence of Senior Leadership
• Perform other duties, as assigned, to meet business needs Responsible for short- and long-term planning and the management of the Rooms operations in the front and heart of the house

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has a very competitive benefit package for colleagues, which may include :

The salary range for this position is $91,200-$136,800. This is the pay range for this position that Hyatt Regency La Jolla reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity

Salary : $91,200 - $136,800