What are the responsibilities and job description for the EVENT CONCIERGE position at Hyatt Regency New Orleans?
Summary
Join us for this incredible opportunity to be part of our Events team as an Event Coordinator at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021, honored as one of the top 100 Companies that Care according to People, named Built-In's 100 Best National Large Companies to Work For in 2022, recognized as a Best Place to Work for Women, Diversity, LGBT Equality, and Millennials, and named one of New Orleans Best Places to work 9 years running!
The Event Concierge program has been created to not only meet, but more importantly exceed the expectations of the meeting planners and guests. The Event Concierge is responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client’s specifications. The idea of the Event Concierge is to have someone constantly on the floor and at the complete disposal of the client. The Event Concierge can be reached via the 2-way radio on F/B channel. They should respond to any request within 5 minutes and resolve the request within 15 minutes. The Event Concierge is the liaison between the hotel and the meeting planner. They will handle everything from tracking boxes, getting scissors or a doorstop, to bringing the meeting planner their first cup of coffee in the morning.
The Event Concierge monitors the planner’s personal and practical needs throughout their stay, solving possible pitfalls and seeing opportunities before they occur.
Event Concierge Job Specifications:
- Perform Meeting Room Inspections
- Constantly Monitor Customer Personal and Practical Needs, making sure that they are satisfied throughout the entire day.
- Immediate Response is Key (Respond within 5 minutes, resolve with 15 minutes)
- Provide added services to repeat customers who may have hinted to something previously.
- Engineering/maintenance walkthroughs
- Cleanliness walkthroughs
- Provide feedback to other departments involved in planning and organizing the function
- Meet and Greet Site inspections when possible
- Attend Pre-Convention and Tie-Down Meetings
- Confirm that VIP rooms are set accordingly
- Monitor and assist with directing traffic (during busy times) and elevator turns
- Locate boxes and retrieve them when appropriate
- Monitor trashcan levels in meeting rooms and staff offices.
- If handwritten sign is placed, go to business center and have them remake a typed sign.
- Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)
- Constant contact and communication with the guest
- Special projects when scheduling allows
- Anticipate the customer’s need before it actually becomes one!
- Cleanliness/organization of the back hallways
- Learning the group program in detail
Service Essentials
- Greet every guest with a smile
- Use the guest’s name at every opportunity
- Provide quick and efficient service
- Offer assistance and provide options
- Thank the guest and invite them back
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our excellent benefits include:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance
- 401K with company match
- Paid Time Off, Holiday Pay, new child leave and personal day
- Paid Family Bonding Time and Adoption Assistance
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and US] Health department protocols for the safety of our employees and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Takes pride in a great job done
- Ability to lift, pull, and push a moderate weight
- Experience in the Service Industry
- Able to walk and stand throughout the duration of shift
- Refined verbal and written communication skills
- Working towards or completed degree from an accredited university
- Flexibility of schedule- including morning, afternoon, evening, weekends and holidays
