What are the responsibilities and job description for the Front Office Supervisor position at Hyatt Regency Newport Beach West?
- Must have 2 or more years of Hotel Customer Service experience, excellent oral and written communication skills, proficient computer skills, knowledge in Opera/Colleague Advantage(preferred)
- Ensure outstanding customer service at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Takes responsibility in the absence of the Front Office Manager and Assistant Front Office Manager.
- Must be available to work PM shift, weekends, and holidays and can be flexible on schedule...
Source: Hospitality Online
Salary : $21