What are the responsibilities and job description for the GUEST EXPERIENCE SPECIALIST (FT) position at Hyatt Regency Orange County?
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Specialists possess strong leadership, communication, creativity and relationship skills. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is an hourly position with a starting rate of $26/hr.
Benefits and Perks include, but are not limited to:
- Discounted & Complimentary hotel room nights
- Earned Wage Access & Daily Pay available
- Paid Vacation
- Enjoy complimentary meals in our colleague cafe
- Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!
- 401K retirement savings plan & company match
- Up to $1,000 in educational assistance per year
- Opportunities to work and visit Hyatt Hotels & Resorts around the world
This is not your typical career opportunity. This is the Hyatt Touch.
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law
Qualifications
- A true desire to satisfy the needs of other in a fast-paced environment
- Refined verbal and written communication skills
- Analyze all Guest Feedback sites including HySat, TripAdvisor, Yelp, etc.
- Initiate pre-arrival communication to as many guests as possible with the goal of beginning a dialogue and creating stories
- Analyze survey data and communicating action items pertaining to areas of opportunity
- Service Recovery of Detractors and 'We Care' Guests
- Reinforce promoters by responding to their surveys and creating relationships with guests who are already loyal
- Meeting with our pre-arrival guests at check in or check out
- Analyze past opportunities and create action plants to improve their experience for upcoming reservations or groups
- Communicate goals and results with hotels on a regular basis
- Organizing Amenities for return guests and guests celebrating special occasions
- Responsible for Extended Stay Program
- VIP duties for Meeting Planners and V1/V2 - responsible for ensuring rooms ready for site inspection rooms and Meeting Planner arrival rooms
- Anticipate our guests' needs before the needs are needed
- Maintain Kids/Movie Corner
- Weekly Events Calendar for guests
- In-stay guest connections to ensure satisfaction and enhancement of stay
Salary : $26
