Assistant Front Desk Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Job Responsibilities:

Key responsibilities of a Assistant Front Office Manager include:

• Ensures service, technical skills, and other training occurs throughout the property to support successful daily operations.
• Ensure that the various reports required for the day to day operation are completed accurately and distributed to the concerned departments.
• Constantly review the expected arrivals for the day to identify possible no show in order to maximize room utilization.
• Review all the night reports each morning before distribution to ensure it is accurate.
• To handle all guest requests and complaints addressed to the front desk, to report to the Director of Rooms all guest complaints or comments and the action taken at the end of the day.
• Demonstrates and communicates drivers of guest satisfaction; ensures core elements of the service strategy are in place to produce the desired results.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
• Monitors guest survey results and other data to identify areas of improvement. Reviews findings with hotel team and ensures appropriate action is taken.
• Makes decisions and oversees team performance, removes obstacles to success and ensures adequate resources are available to achieve business results.
• Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results.
• Ensures Department meets franchise standards.
• Ensures property is safe & secure facility for guests and team members and ensures execution of hotel emergency procedures.
• Be fully aware of the general booking situation for the current and future dates, especially during heavily booked periods.
• Extend his/ her scope of supervision beyond the front desk when there is no duty manager available.

Job Qualifications:

• Minimum of two years front desk experience in a hotel property of similar size and quality
• Minimum of one year supervisory experience
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory and interpersonal skills

EOE/M/F/D/V

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Application Question(s):

• What are your salary expectations?
• This position has varying shifts including overnight, is that ok with you?

Work Location: In person

Salary : $46,000