What are the responsibilities and job description for the Front Desk Agent position at Hyatt Regency Savannah?
A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host's priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests - wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
Hosts should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions.
Responsibilities include :
- Display empathy and demonstrate listening skills in all interactions
- Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
- Tailor interactions based on guests' needs and available data
- Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
- Provide appropriate recognition to members of Hyatt's loyalty program
- Respond accurately to inquiries and offer knowledge of the hotel features / general information
- Approach guest issues with compassion and recover service as appropriate
- General cashiering skills
- Work collaboratively and effectively with other hotel departments
Why Work at Hyatt?
