What are the responsibilities and job description for the FRONT OFFICE HOST position at Hyatt Regency St Louis at the Arch?
Summary
As a Front Office Host, you will be the face of Hyatt! This highly visible role gives you the opportunity for casual conversation and has a direct impact on creating the ultimate guest experience.
As a Front Office Host, your role entails, but is not limited to:
- Being responsible for the guest registration process and communication of hotel services and promotions
- Strong guest service orientation in order to ensure high guest expectations
- Processing forms of payment
- Responding to guest inquires in person and via phone
- Additional tasks and projects as assigned by supervisors and managers
Why Hyatt Regency St. Louis?
Benefits and perks include but are not limited to:
- Discounted & Complimentary hotel room nights
- Earned Wage Access & Daily Pay available
- Floating Holiday available upon hire
- Enjoy complimentary meals in our colleague cafe for every shift worked
- Medical, Dental, Vison Insurance - Full-Time colleagues can enroll after just 30 days!
- 401K retirement savings plan and company match
- Up to $1,000 in educational assistance per year
- Opportunities to work and visit Hyatt hotels and Resorts around the world
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for YOU!
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
Your MINDSET:
- A team player
- Enthusiastic and hands-on mentality
- A true representative of the company to customers, employees and the public
- A love for guest service
- True support for our customers and colleagues
- Desire to satisfy the needs of others
Your EXPERIENCE:
- 1 year minimum of Full-Service front office experience strongly preferred
- Prior customer service experience required
- Open availability - to include weekends and holidays
- Strong verbal and written communication skills
- Ability to stand for the majority of a shift
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
