SPA CONCIERGE - FULL TIME

Hyatt Regency Waikiki Beach and Spa is a large complex of 1230 rooms and currently looking for an Operations Assistant Manager - Front Office to join our Rooms team. This role will have oversight of the Front Office and PBX areas. Additional responsibilities may include training, staff development and scheduling. The Assistant Operations Manager - Front Office will promote an atmosphere that engages colleagues, ensures guest satisfaction, and upholds Hyatt's values. This position requires strong attention to detail and the ability to effectively and interact with guest, other departments, and team members.

Staying true to our Regency’s purpose begins with creating meaningful experiences. These experiences help build relationships and create lasting connections with our guest and colleagues. The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues.

The Spa Concierge at Na Ho'ola Spa at the Hyatt Regency Waikiki Beach Resort and Spa is to provide friendly, efficient registration and information to all guests, fellow associates, and visitors, and to foster an atmosphere of calm and relaxation.

Primary responsibilities include scheduling treatments, guest registration and processing forms of payment to include room charges, credit cards and cash. This position is also responsible for making product and treatment recommendations to spa guests in a way to maximize revenue, and productivities. Handles guest complaints with the utmost confidence, grace and concern for their satisfaction. This individual promotes wellness and serves as the final point of contact for an indigenous spa experience.

This position is also expected for cross training of Spa attendant duties.

The hourly rate of pay is $18.00.

Perks:

• Tuition, Fitness, and Wellbeing Reimbursement - $1000 per year after 90 days

• Discounted Parking

• Medical, Dental, Vision, Flex Spending, Disability and Life Insurance Coverage

• Roth IRA and 401(K) options after meeting eligibility timeline

• Discounted Stock Purchase Options after meeting eligibility timeline

• Paid Sick, Vacation, Holiday time and 3 additional paid days off annually

• Paid Family Bonding Time and Financial Adoption Assistance

• Free and discounted room nights worldwide

• Employee Assistance Program through Compsych

• Additional discounts and partnerships via PerkSpot

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

With more than 130,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests.

Hyatt Regency Waikiki is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.