What are the responsibilities and job description for the Assistant Front Office Manager (Front Desk) position at Hyatt Regency Washington on Capitol Hill?
Join us for this incredible opportunity at the 838-room Hyatt-managed Hyatt Regency Washington on Capitol Hill hotel, just steps away from the U.S. Capitol building. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
The Assistant Front Office Manager will have oversight over colleagues and guests, ensuring high levels of customer satisfaction and care. Responsibilities will include :
- Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Training and development of colleagues, payroll, interviewing, scheduling, recognition, and coaching.
- Implement company programs.
- Prepare forecasts and reports and assist in the development of the Rooms Division budget.
- Monitor and maintain the front office systems and equipment to ensure their optimum performance.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Provide training for entry level colleagues and supervisors.
- Develop and implement controls for expense management.
- Utilize labor management tools to schedule and control labor costs.
- Resolve problems and foster open communication amongst the team.
- Ensure timely completion of performance appraisals.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- Maintain all front desk related equipment and a par stock of supplies.
- Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Perform any other job-related duties as assigned.
The salary range for this position is $61,800 to $68,000 (commensurate with experience).
Benefits available with this position include :
Additional perks include :
Hyatt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $61,800 - $68,000
