What are the responsibilities and job description for the Bell Attendant - Hyatt Regency Wichita position at Hyatt Regency Wichita?
Position Objectives
It is the primary responsibility of the Bell Attendant to provide excellent customer service and create a safe and friendly environment for guests. Bell Attendants will greet guests, direct them to the check-in desk, escorting them and carrying their luggage to their destination. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Bell Attendants are in constant communication with the Front Office to ensure guest satisfaction immediately before, during and after their check-in. Bell Attendants provide shuttle services two and from the hotel and the Airport as well as other local destinations. Bell Attendants also answer questions, give directions and make detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.
Qualifications
- Must be eighteen (18) or older
- Valid Kansas drivers license and insurance
- Strong navigational knowledge of the Wichita area
- Demonstrated experience in exercising confidentiality and integrity
- A true desire to satisfy the needs of others in a fast-paced environment
- Ability to operate vehicles in accordance with company standards and the law
- Refined verbal communication skills
- Must have physical stamina to lift moderate amounts of weight
- Ability to tolerate moderate amounts of walking
Education & Skills
- Required; extensive experience operating vehicles of all kinds, both automatic and manual
- Required; mathematical skills that require the ability to add, subtract, multiply and divide
- Required; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel
- Required; Ability to multi task, prioritize and handle conflicting demands
- Required; Flexible with the ability to adapt to a rapidly changing priorities and situations
- Required; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback
- Required; Ability to meet deadlines without compromise
