What are the responsibilities and job description for the Front Office I Night Audit Supervisor position at Hyatt Regency?
Organization- Hyatt Regency Coral Gables
Summary
Join us for this incredible opportunity to be part of our Operations Team at Hyatt Regency Coral Gables located in Coral Gables, Florida. Not only will you be part of a rock-start team, but you will also get to be part of a company that was included on Fortune’s 100 Best Companies to Work For in 2022!
The Night Audit Supervisor will be expected to support senior leadership with maintaining and enhancing the overall guest experience during the overnight shift. This position will be responsible for assisting with guest relations, responding to guest feedback, answering telephone calls, generating financial reports, providing administrative support, interacting with guests upon arrival, responding to guest concerns – pre, during, and post stay, coordinating completion of tasks and projects, communicating with other departments, conducting security inspections of the building, etc.
We offer excellent benefits:
Qualifications
Qualifications - External
Summary
Join us for this incredible opportunity to be part of our Operations Team at Hyatt Regency Coral Gables located in Coral Gables, Florida. Not only will you be part of a rock-start team, but you will also get to be part of a company that was included on Fortune’s 100 Best Companies to Work For in 2022!
The Night Audit Supervisor will be expected to support senior leadership with maintaining and enhancing the overall guest experience during the overnight shift. This position will be responsible for assisting with guest relations, responding to guest feedback, answering telephone calls, generating financial reports, providing administrative support, interacting with guests upon arrival, responding to guest concerns – pre, during, and post stay, coordinating completion of tasks and projects, communicating with other departments, conducting security inspections of the building, etc.
We offer excellent benefits:
- (12) Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance ***Eligible after 30 days of employment***
- 401K with company match
- Paid PTO, sick days, and new child leave
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
- Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here .
Qualifications
Qualifications - External
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of guest services
- P revious experience in hotel guest services
- Ability to prioritize and organize work assignments
- Knowledge and experience with Operations systems such as Opera, Colleague Advantage, Medallia, HOTSOS, HySat, etc.
- Flexible schedule and able to work overnight shift
- Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.
