What are the responsibilities and job description for the Front Office Supervisor position at Hyatt Regency?
Organization- Hyatt Regency Salt Lake City
Summary
Elevate Your Career at the Premier Hotel in Downtown Salt Lake City
At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.
At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.
Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.
We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer! Please join us for Open Interviews / “Walk-in Wednesday”
Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:
Hyatt Regency Salt Lake City
170 S W Temple
Salt Lake City, UT 84101
For Meeting Room location, please check in at the Security Office for more information.
Why Hyatt Regency Salt Lake City ?
Benefits and perks include but are not limited to:
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other Front Office and Guest Services colleagues by coaching, giving direction and may include training, scheduling, payroll and interviewing, and resolving guest complaints.
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquires, problem resolution and guest satisfaction. Prior Front Office experience required.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
Summary
Elevate Your Career at the Premier Hotel in Downtown Salt Lake City
At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.
At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.
Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.
We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer! Please join us for Open Interviews / “Walk-in Wednesday”
Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:
Hyatt Regency Salt Lake City
170 S W Temple
Salt Lake City, UT 84101
For Meeting Room location, please check in at the Security Office for more information.
Why Hyatt Regency Salt Lake City ?
Benefits and perks include but are not limited to:
- Discounted & Complimentary hotel room nights.
- Receive up to 8 Paid Float Days upon hire! *Dependent on hire date*
- Enjoy complimentary meals in our colleague Cafe for every shift worked.
- Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days!
- 401K retirement savings plan and company match
- Up to $1,000 in educational assistance per year
- Opportunities to work and visit Hyatt Hotels and Resorts around the world!
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other Front Office and Guest Services colleagues by coaching, giving direction and may include training, scheduling, payroll and interviewing, and resolving guest complaints.
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, responding to guest inquires, problem resolution and guest satisfaction. Prior Front Office experience required.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
- Must be 18 years of age or older
- Ability to effectively communicate in a fast-paced environment is required
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Experience and a thorough understanding of Front Office operations
- Previous leadership experience preferred
- Prior Front Office experience required
- Must be able to work a flexible schedule, including morning and afternoon shift and occasional overnight shifts with weekend and holiday availability.
- Opera and Excel knowledge preferred
