What are the responsibilities and job description for the Hostess position at Hyatt Regency?
Organization- Hyatt Regency Aruba Resort, Spa and Casino
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
Hostesses are responsible for welcoming and creating the first impression for guests. These individuals can significantly enhance the overall restaurant experience through their interactions, which include providing table accommodations and offering menu recommendations.
Key responsibilities:
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
We constantly strive to reflect the world we care for with teams that achieve and grow together.
Qualifications
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
Hostesses are responsible for welcoming and creating the first impression for guests. These individuals can significantly enhance the overall restaurant experience through their interactions, which include providing table accommodations and offering menu recommendations.
Key responsibilities:
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to the assigned dining area
- Provide menus and announce the Waiter/Waitress’s name
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Greet customers upon their departure
- Assist wait staff as needed
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
We constantly strive to reflect the world we care for with teams that achieve and grow together.
Qualifications
- Customer service-oriented
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- A true desire to satisfy the needs of others in a fast-paced environment.
- Must be able to speak, English and Spanish.
- Excellent communication skills
- Good physical condition to walk and stand during an entire shift
- Able to work all shifts, flexible hours, weekends, and Holidays.
