What are the responsibilities and job description for the Housekeeping Supervisor position at Hyatt Regency?
Organization- Hyatt Regency Aruba Resort, Spa and Casino
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department.
General responsibilities include, but are not limited to:
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
We constantly strive to reflect the world we care for with teams that achieve and grow together.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.
The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department.
General responsibilities include, but are not limited to:
- Inspecting guest rooms, guest hallways, and public areas.
- Work well with your team to maintain the cleanliness scores with the tools provided
- Programming deep clean projects.
- Counseling and interviewing employees.
- Resolving guest complaints that arise from issues encountered in the rooms.
- Following up on We Care entries, working closely with Engineering to promote a successful PM program.
- Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
- The Housekeeping Supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, and complete purchase orders.
- Able to oversee projects ongoing in Housekeeping.
- Able to conduct daily pre-shift meetings.
- Maintain a positive relationship with the Front Office team.
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
We constantly strive to reflect the world we care for with teams that achieve and grow together.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
- A true desire to exceed guest's expectations in a fast-paced environment.
- Outstanding customer service skills.
- Refined verbal communication skills.
- Time management skills.
- Problem-solvingskills.
- Organizational skills.
- Computer skills.
- Task-driven and result-oriented.
- Detailed oriented.
- Knowledge of Opera system, Hotsos and Rex.
- Able to follow up and resolve escalatedcomplaints.
- Able to work under pressure.
- Team Player.
- Stands and walk moderate to long distances throughout shifts.
- Able to lift, push, and pull moderate amounts of weight.
- Must be able to work flexible hours, including PM shifts and weekends.
