Recreation Manager

Organization- Hyatt Regency Aruba Resort, Spa and Casino

Summary

The Recreation Manager is responsible for managing the operations of recreation and all recreation activities within the hotel.

Key r e sponsibilities:

• Manage team members to ensure high motivation, provision of high-quality service
• Assign tasks to the management team.
• Recruit, manage, train, and develop the staff.
• Send out monthly reports such as the revenue and inventory reports.
• Attend different meetings e.g. Sales, Rooms, We Care, I - Palapa
• Walk the Recreation Pool and Beach areas frequently and ensure that all is clean and organized.
• Coach, guide, and motivate the team.
• Assist the team when needed in cleaning and maintaining the areas.
• Ensure that all department sanitation standards/protocols are done correctly by the staff.
• Will inspect the areas together with the staff before the staff leaves.
• Resolve all guest issues.
• Edit and close department payroll.
• Manage I-Palapa.
• Professionally correct and compliment all Recreation staff.
• Ensure when closing daily Recreation operations all areas are clean and organized, and all equipment is secured.
• Complete the work schedule and distribute it on time to the team.
• Answer all guest’s e-mails within 24 hours.
• Update the team on all need-to-know information during pre-shifts.
• Will handle other administrative duties.
• Process purchase orders.
• Keep a detailed administration of the I-palapas bookings.
• Need to respond to guest and hotel emergencies and complete incident reports.
• Will keep a detailed administration of the I-palapas bookings.
• Need to respond to guest and hotel emergencies and complete incident reports.
  
  

We are committed to Inclusion .

Being part of Hyatt means always having space to be you.

We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

We constantly strive to reflect the world we care for with teams that achieve and grow together.

Qualifications

• Refined verbal and written communication skills in English and Spanish.
• Organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Excellent guest service skills.
• Computer skills.
• Attention to detail.
• Team player.
• Task-driven and result-oriented.
• Ability to motivate and inspire team members.
• Able to work under pressure.
• Able to follow up and resolve escalated complaints.
• A ble to work outdoors for a long period of time and must be hands-on.
• Able to work flexible shifts (long hours when needed), including evenings, weekends and holidays.
• CPR/First Aid/Lifeguard Certification preferred.