What are the responsibilities and job description for the Front Desk Agent position at Hyatt Roanoke?
Job description
We are looking for a up-beat, personable, person with excellent customer service skills to work front desk. Must be flexible with hours.
Responsibilities/Duties
Possesses knowledge of all hotel services.
Greets guests courteously and registers guests into the hotel.
Possesses knowledge of reservation and billing systems.
Maintains and controls room inventory and availability.
Possesses knowledge of the hotel's credit policies.
Possesses knowledge of hotel products, rates, and special programs.
Distributes guests' mail and packages.
Conducts inventory of and restocks supplies.
Completes checkout procedures for guests.
Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
Runs a detailed shift audit by employee, and balances daily work to computers.
Maintains neatness of front desk work area.
Completes shift check-list.
Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Additional Responsibilities
APPEARANCE AND GROOMING: All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
Ability to Commute:
- Roanoke, VA 24012 (Required)
Ability to Relocate:
- Roanoke, VA 24012: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
