What are the responsibilities and job description for the Quality Assurance Officer position at Hyatt Vacation Club at The Welk?
EXPLORE THE POSSIBILITIES
Quality Assurance Officer
Hyatt Vacation Club at The Welk
What does Hyatt Vacation Ownership Offer?
- Competitive Pay
- Medical/Dental/Vision/401k Opportunities
- Travel Discounts
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth & Development Opportunities
Experience/Education Required:
- Bachelor's degree or equivalent
- At least 1 year of experience in a Quality Assurance role, Vacation Ownership Sales, or other sales environment
- Strong interpersonal skills and enjoys working with customers
- Notary license preferred
Job Responsibilities:
- Analyzing and applying Company processes, policies, and standards to ensure customers close the purchase process with a firm and accurate understanding of the product purchased and its terms.
- Ensuring customers are provided with all required contract, disclosure, and informational materials, and that these materials are thoroughly communicated, prepared, and processed properly.
- Auditing video and audio recordings of sales processes with reporting to Supervisor of any items potentially falling below the Company’s quality assurance standards or policies.
- Other tasks, as needed, supporting the closing, quality assurance, contract creation, and/or sales support processes.
Follow us on Social Media!
- Instagram: @hyattvacationownership
- Facebook: Hyatt Vacation Ownership
From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you’d like to help make vacation dreams come true, learn more about joining our family.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Type: Full-time
Pay: $26.00 - $26.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- contracts quality assurance: 1 year (Preferred)
- customer service: 2 years (Required)
License/Certification:
- Certified Notary Public (Preferred)
Work Location: In person
Salary : $26 - $27
