What are the responsibilities and job description for the Guest Relations Specialist position at Hyatt Vacation Ownership?
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where Great Benefits Lead To a Life Fulfilled.
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where Great Benefits Lead To a Life Fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Benefit eligibility will vary by position
- Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
- You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
- Provides detailed information about property amenities.
- Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
- Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
- Addresses customers' service needs in a professional, positive, and timely manner.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
- Always follow company policies and safety procedures.
- Available to work a flexible schedule to include weekends and holidays.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
