What are the responsibilities and job description for the Director, Central Services, Business Performance (Remote Opportunity) position at Hyatt?
Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt seeks a Director, Central Services, Business Performance to join our growing Central Services team, where you’ll be focused on providing analytical insights to the business leaders of each Central Services pillar (Field Marketing, Central Revenue Management, and Central Sales Management). You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Director, Central Services, Business Performance will leverage data to measure Central Services performance, efficiencies, and opportunities. The position is responsible for being a knowledge analyst - focused on analyzing various types of information, in such areas as Sales, Revenue Management, Marketing, and Digital to make practical, data-driven business recommendations.Their analysis work will inform Central Services leaders about the state of the business and help them make knowledgeable decisions. It will also fuel strategy and actions that allow the Central Services organization to gain efficiencies, improve performance, and expand the program’s footprint.The role will require collaboration across all levels of Hyatt’s Commercial strategy. This person will be responsible for reporting, analytics, and the SIP compensation process for the Central Services organization.
They will have a strong technical background and exhibit an understanding of how database(s) work. The Director, Central Services, Business Performance possesses an inquisitive mind, excellent problem-solving and analytical skills, and the ability to translate data with visual representation so it’s easily understandable to broader and non-technical team members.
Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.Interpersonal and presentation skills are of utmost importance for this position.
Qualifications
Experience Required:
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $131,300 to $170,00. This position is also eligible to earn an annual bonus.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Summary
The Opportunity
Hyatt seeks a Director, Central Services, Business Performance to join our growing Central Services team, where you’ll be focused on providing analytical insights to the business leaders of each Central Services pillar (Field Marketing, Central Revenue Management, and Central Sales Management). You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Director, Central Services, Business Performance will leverage data to measure Central Services performance, efficiencies, and opportunities. The position is responsible for being a knowledge analyst - focused on analyzing various types of information, in such areas as Sales, Revenue Management, Marketing, and Digital to make practical, data-driven business recommendations.Their analysis work will inform Central Services leaders about the state of the business and help them make knowledgeable decisions. It will also fuel strategy and actions that allow the Central Services organization to gain efficiencies, improve performance, and expand the program’s footprint.The role will require collaboration across all levels of Hyatt’s Commercial strategy. This person will be responsible for reporting, analytics, and the SIP compensation process for the Central Services organization.
They will have a strong technical background and exhibit an understanding of how database(s) work. The Director, Central Services, Business Performance possesses an inquisitive mind, excellent problem-solving and analytical skills, and the ability to translate data with visual representation so it’s easily understandable to broader and non-technical team members.
Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.Interpersonal and presentation skills are of utmost importance for this position.
Qualifications
Experience Required:
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Strong organization and presentation skills
- 5 years of progressive Hotel Sales, Marketing, Revenue Management or Finance experience
- Previous experience in multiple positions within 1 or more Commercial Services functions would be preferred but not required
- Previous experience working with hotel databases
- Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets
- Demonstrates ability to effectively interact with people of diverse backgrounds
- Service-oriented style with professional presentation skills, an effective trainer with the ability to facilitate at all levels
- Clear concise written and verbal communication skills
- Clear analytical skills
- Ability to travel as required on a regional basis – 10-15%
- Bachelor’s degree
- High Proficiency in all Microsoft Suite applications (Word, Excel, PowerPoint, Sharepoint)
- Proficiency with Hyatt (or comparable) financial and reporting applications
- Proficiency with data visualization applications (Tableau, Thoughtspot, or comparable)
- Proficiency with SQL and database architecture preferred, but not required
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $131,300 to $170,00. This position is also eligible to earn an annual bonus.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Salary : $17,000 - $131,300
